The product arrived much later than expected due to customs issues in Japan. Although advertised as a household beauty device, it is classified as a medical device under Japanese law and not intended for general consumer import. I requested a return, but the supplier refused responsibility. Alibaba later issued a partial refund through arbitration. With expert assistance, I was eventually able to receive the item, but the time, effort, and stress made this a costly and frustrating experience. The supplier showed no accountability, raising concerns that even illegal or unsafe products can be sold without consequence. Sellers should understand the destination country's laws before engaging in international trade. I hope more ethical, transparent commerce will develop in the future. Japanese buyers should note this product likely violates the PMD Act and may not be suitable for home use. Critical legal info was not disclosed. Please be careful.

Service： very good follow up from the company, good advices, reactivity and answers to my questions before and after receiving the product. Great assistance, very satisfied from the service Qualité： not tried yet the machine Livraison： on time according to the inital dates